Microsoft at their game

Want a perfect example of how Microsoft makes business?
Read an open letter to Steve Ballmer, in recent post on a blog by François Bancilhon.
Two best describing quotes from the letter:
This:

Then, your people get in the game and the deal got more competitive. I would not say it got dirty, but someone could have said that.

and this:

Wow! I’m impressed, Steve! What have you done to these guys to make them change their mind like this? It’s quite clear to me, and it will be to everyone. How do you call what you just did Steve? There is various names for it, I’m sure you know them.